Frequently Asked Questions
Everything you need to know about your STERNGLAS timepiece.
Where are STERNGLAS watches manufactured?
Our watches are designed in Hamburg, Germany. We focus on high-quality materials such as sapphire glass and movements from renowned manufacturers like Miyota and Seiko to ensure longevity and precision.
What is the standard shipping time?
We offer worldwide shipping. Orders within Germany typically arrive in 1-3 business days, while international deliveries generally take 5-10 business days depending on the destination.
Do you offer a warranty on your timepieces?
Yes, every STERNGLAS watch comes with a 2-year warranty from the date of purchase, covering any manufacturing defects or movement issues.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your order, you can return the unworn watch in its original packaging for a full refund or exchange.
Are STERNGLAS watches water-resistant?
Most of our models are water-resistant up to 5 ATM, making them suitable for daily use and light splashes. We recommend checking the specific technical specifications on each product page for detailed ratings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.